At Wear Muses, operated by Optivertix Innovations Private Limited, we aim to provide a convenient and dependable shopping experience from the moment you place your order until it reaches you.  

Throughout this policy, the terms “we,” “us,” and “our” refer to Optivertix Innovations Private Limited, while “you,” “your,” and “user” refer to our customers. This Shipping and Delivery Policy explains the terms and conditions applicable to products purchased through Wear Muses. By placing an order on our platform, you agree to the terms outlined below.  

Shipping Locations  

We currently deliver to all serviceable pin codes across India. At present, international shipping is not available.  

Processing Time  

Orders are generally processed within 1–2 business days from the date of order confirmation, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email containing the relevant order and shipment details.  

Delivery Timeline  

Our standard delivery period is approximately 3–8 business days after processing. We make reasonable efforts to ensure that your fashion purchases reach you within the expected delivery timeframe.  

Failed Delivery Attempts  

If delivery cannot be completed because of an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to our warehouse. Customers may contact our support team to request re-delivery of the order.  

Damaged or Lost Shipments  

If your order is received in a damaged condition, please contact our customer support team within 48 hours of delivery and provide appropriate photographic evidence.  

If a shipment is confirmed as lost during transit, we will initiate a replacement or refund after completing the necessary verification with the courier partner.  

Contact Us  

For any questions or concerns regarding shipping and delivery, please contact us at: optivertixinnovationspvtltd@gmail.com.  

We appreciate your decision to shop with us and remain committed to making your delivery experience as smooth and convenient as possible.